
How it Works
Frequently Asked Questions...
Will my pillow match the photo?
Will my pillow match the photo?
Yes. Our designers review every photo and make adjustments where needed to make your pillow look as accurate as possible.
If you’re not happy with the final result, your order is covered by our guarantee. We'll provide a free remake if it doesn't meet our standards.
What kind of photo works best?
What kind of photo works best?
Clear, well-lit photos where your pet is easy to see. Avoid dark or blurry images.
Can you clean up and edit my photo?
Can you clean up and edit my photo?
Yes. Our design team can remove distracting objects such as leads, toys, messy backgrounds or other unwanted items.
Simply tell us what you’d like removed in the Special Instructions box above the Add to Cart button.
Can I include more than one pet on the same pillow?
Can I include more than one pet on the same pillow?
Yes, absolutely. You can include multiple pets on one pillow. Just make sure the image is clear.
Is the pillow machine washable?
Is the pillow machine washable?
Yes. The removable cover can be cold machine washed, making it easy to keep clean and fresh. Allow to air dry.
What is the pillow made from?
What is the pillow made from?
Soft, comfortable 100% polyester fabric cover with a plush cotton filling, making it perfect for cuddling and everyday comfort.
What if I'm not happy with the pillow?
What if I'm not happy with the pillow?
We carefully review every order to make sure it meets our quality standards.
If your pillow doesn’t meet our quality standards, we’ll make it right with a free remake.
Shipping
Shipping
We ship Aus-Wide with free tracked & insured delivery. Due to high demand on social media, orders may take 2-3 weeks to arrive.
Please email us at info@alvento.co if you have any questions.
I have another question...
I have another question...
Please email us at info@alvento.co where our friendly Aussie support team is available to help resolve any issues and answer your questions.